Since we first began responding and adapting to COVID‑19 in March of 2020, Food Craft has let care drive our decision‑making: care for our teams, care for our customers and care for our communities.
That has meant being there for our customers as they depend on us in new ways: to stay social as gatherings closed, to stay connected as we have stayed apart, to stay creative at a time when we all need some entertainment, and to stay healthy at a time when health is so front of mind.
It’s also meant stepping up in new ways to support the public health response, including Food Craft’s efforts to source masks and face shields for employees and waiting staff and our work to design a re-invented format for smaller events.
And it meant taking the unprecedented step to close nearly all of our operations to protect the health and well‑being of our customers and teams.
We wanted to share a bit about how we’re carrying forward our commitment to care: how it’s informing our decision‑making, the significant steps we’re taking to keep everyone who around us safe, and the ways in which our catering experience will look a little different.
Our approach to managing Covid 19
At every every, we’re focused on limiting occupancy and giving everybody lots of room, and renewing our focus on one‑on‑one, personalized service at the live stations and throughout the catering spread.
We’re also taking some additional steps in most places. Face coverings will be required for all of our teams and guests. Temperature checks will be conducted, and posted health questions will screen for those with symptoms — like cough or fever — or who have had recent exposure to someone infected with COVID‑19. Throughout the day, we’re conducting enhanced deep cleanings that place special emphasis on all surfaces, display of food, and highly touched areas.
We’ve also taken this time to consider how we can serve our customers’ needs even more effectively, whether online or in our offices. You can continue to find the same excellent standard of customer service and support online and over the phone to help you with any questions you might have.
The road ahead
The response to COVID‑19 is still ongoing, and we recognize that the road back will have its twists and turns. But whatever challenges lie ahead, COVID‑19 has only reinforced our faith in people — in our teams, in our customers, in our communities. Down the road, when we reflect on COVID‑19, we should always remember how so many people around the world put the well‑being of others at the center of their daily lives. At Food Craft, we plan to carry those values forward, and we will always put the health and safety of our customers and teams above all else.
Thank you for all you’re doing to support the COVID‑19 response — whether that’s volunteering, donating, sharing gratitude for our medical workers, or maintaining social distance to protect the health of our communities.
Stay well, stay safe, and we hope to see you soon.